Global Representation

Our Services Are Custom Taylored To Meet Your Needs.

We offer a wide range of marketing services to a variety of product and travel and tourism related companies. These products and services are targeted to maximize our client's business opportunities in predetermined markets.

Our mission is to routinely deliver quality customer service to our client companies and their customers, supported by proactive sales and marketing programs thus achieving maximum revenue generation and customer awareness in the International marketplace. Continual growth backed by delivery of premium service to both consumers and client has ensured a long-term relationship with key accounts.

Our services include:

• Arranging International Sales Representation through a global network of General Sales Agents in key international travel origin markets including North America, South America, Europe, Asia and Australia
• Representation at Domestic and International Trade Shows and Exhibits
• Conducting selective account solicitation on behalf of product and service companies including hotels or travel related businesses
• Full Sales and Marketing Programs
• Reservations / Ticketing / Information - "Your own office"
• Creative services including Design / Production / Translation for sales and marketing collateral materials
• Storage and Distribution of literature in international markets
• Advertising support as needed
• Press and Public Relations
• Promotions / Trade Shows / Familiarization Visits

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Marketing & Sales

We've learned over the years that every marketing and sales situation is unique.

Cookie cutter solutions rarely if every work. And while many approaches seem similar it's some of the hidden elements that often determine the success or failure of a particular effort. So, how do you know if you need assistance? Here are some simple questions to help you decide.

• Do you know what your guests or customers really want? Are you delivering a product and service that satisfies their needs? Do you know how your guests or customers would compare your products or services to those of your competitors?
• Have you identified and targeted specific market segments, and are you actively pursuing them with your marketing and sales effort?
• Do you have the best rate or pricing structure in place? Are you over or under charging for the product and service you deliver?
• Do you have a marketing and sales plan with specific goals and specific actions for achieving these goals? Do you consistently hit your marketing and sales target?
• Have you properly allocated your resources among advertising, promotions, public relations, direct marketing and Internet marketing? Are these resources producing the measurable results you expect and need?
• Are you getting your "fair share" of business from local, domestic and international sources as well as from your reservations systems, from travel intermediaries and from the Internet?
• Are you constantly looking at new ideas and ways to grow your sales? Are your competitors always reacting to your marketing and sales activities and trying to copy your ideas?
• Do you have all the right resources in place to achieve your goals and objectives? Are your sales people properly motivated, trained and producing measurable results?
• If you have a franchised operation, are you getting all the marketing assistance and sales resources you're paying for in your royalty fees?

If you answered "NO" to any of these question, please check us out. We can help you. We have the experience, skills and resources to help you achieve the results you want. Here are the types of marketing and sales efforts we work with our clients to develop and implement.

• Design, develop and implement guest satisfaction surveys.
• Design and conduct market and competitive surveys with analysis and recommendations.
• Identify target segments, evaluate current marketing and sales programs, develop recommendations and design new marketing and sales programs as needed to achieve targeted results.
• Develop pricing and yield management strategies to achieve desired revenue results.
• Develop marketing, sales and business plans for companies, groups and/or individual hotels.
• Arrange international sales representation through a global network of General Sales Agents in key international travel origin markets including North America, South America, Europe, Asia, and Australia.
• Design and develop property-specific business tracking systems to measure results from reservations, database and Internet marketing programs.
• Design and develop marketing and sales campaigns providing advertising and/or public relations support as well as supporting collateral materials.
• Design, develop and implement frequent traveler programs and promotions.
• Set up automated, productive sales offices complete with full operating procedures.
• Design and conduct sales motivation and training sessions for both small and large sales organizations.
• Meet with client's franchisor groups to improve marketing and sales assistance to your group or hotel.
• Conduct selective account solicitation on behalf of client hotel groups, individual hotels or travel businesses.
• Develop and manage major association sales, marketing and fund raising efforts.

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Operations Support

How we approach your company's operation.

An in depth review of an individual company's operation including management and staff is a typical starting point for determining what's working and what isn't. The results not only provide direction for some immediate corrective action but also identify the shortcomings that must be overcome before a new strategic direction can be established.

Each project involves one of our principals who leads the project, deals directly with our client and key members of the client organization, and who participates in all aspects of the project from beginning to end. By working closely with all concerned, our client organizations build an understanding of what we've learned, and generally understand and support the recommendations that evolve from the project. We strive to avoid surprises at the end of the project. Specific elements of our project might include:

• An operational evaluation and analysis of management and staff to determine areas for immediate improvement.
• The development of operations manuals with policies and procedures established for all levels and all departments.
• Conducting a Profit and Loss Statement analysis.
• Providing complete Credit, Billing, Conversions, Accounts Receivable and Outsourcing service to satisfy our clients' needs for optimal accounts receivable, billing, research, cash applications, sound credit approval, and professional accounts specialist for outsourcing.
• Developing a high impact product renovation plan in combination with an on-going preventive maintenance program.
• Assistance with the sale, merger or acquisition of a business or property.
• Developing and implementing pre-opening training and familiarization programs.
• Designing and Setting up a state-of-the-art inventory and purchasing system.
• Selecting and setting up accounting systems based on generally accepted industry standards and controls.
• Identifying and arranging speakers for meetings and conferences. Planning, conducting and interpreting risk evaluation studies.

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Personnel and Training

Let our worlwide network of professionals help you.

Our industry knowledge and wealth of professional contacts worldwide enables us to recruit the most qualified professionals for most any service related business such as hotels, restaurants, cruise lines and resort properties on a global basis. Our human resource professionals can assist with:

• Global recruiting services for service industry executives covering all position disciplines including general management, sales, marketing, operations, customer service, food & beverage, revenue management, front office, housekeeping, spa, casino, information technology, etc.
• Organizational development, succession planning, supervisory problem solving, improvement of people management skills and employee motivation.
• Creating and implementing company wide and/or property-specific communications programs as well as customer service training workshops for groups or as one-on-one train-the-trainer sessions.
• The development of new or revised company wide or function specific job descriptions for general management, sales, marketing, operations, food & beverage and housekeeping.
• Improving performance excellence through the development and implementation of employee incentive programs which improve employee skills, increase loyalty and reduce turnover.
• Setting up delivery systems for on-line training programs and job specific skill development for employees at remote stations or field locations.
• Professional assistance with event organization and planning such as company conferences and or other industry related events.

We are confident our professionals can help you meet any human resource or training challenge you may encounter and look forward to hearing from you. Please give us a call or contact us at the phone numbers or addresses listed on our Contacts Page

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